Payment

• All packages must be purchased and paid for on the first date of service to receive discounted rate.

• All packages purchased are non-refundable.

• Packages expire 6 months from purchase date.

• There will be a charge for missed sessions or cancellations without a 24 hour notice.

• Prices listed reflect a discount for payment at time of service.

Cancellation Policy

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the trainer’s day that could have been filled by another client. As such, we require 24 hours notice for any cancellations or changes to your appointment. Clients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee to the card on file.

Refunds & Transfer Policy

Refunds are not offered for classes, sessions, or events. If you're unable to use purchased services, the remaining value will be issued as a credit to your account. This credit may be transferred to another individual. Please note that all purchases are subject to a price adjustment 365 days after the original purchase date.

Services or credit may be transferred to another individual within six months of the purchase date. Transfers must be authorized in writing by the original purchaser.

To request a transfer, please email info@epypilates.com with the reason for your request and who you are transferring to. If approved the service or credit will be transferred to the new client.

A processing fee of 10% may apply to returned credits.

This policy may be updated at any time. The version in effect at the time of purchase will apply.

Regularity of Practice

To experience the optimal benefits of your workouts, regular practice is important at our Sacramento studio or at home. We recommend 3 times per week. Whatever your routine, if you practice on consistent basis you will accelerate your results and greatly enhance your overall health.

Arrival & Sign-In

Please arrive to the studio a few minutes early to sign in and make payments if needed. When you arrive at EPY Pilates please remove your shoes and turn off your cell phone.

Health Conditions

Please consult your physician before starting any new exercise regime, especially if you have health issues. Inform your trainer of any serious health conditions such as neck, back or joint injuries, heart disease, high blood pressure, recent surgery, and pregnancy.

Attire

Wear athletic clothing that you can move in and is non-binding. We practice in bare feet.

Mats and Props

We have public mats and props available for your use during class at EPY Pilates.

Perfumes

Please no scents while working out in our Sacramento studio.

Food

Exercises should be performed on an empty stomach. Ideally, wait three to four hours after a large meal, one to two hours after a light snack.

Medications

Please do not work out while under the influence of alcohol or drugs (including prescribed drugs) which may impair your ability to judge your physical capabilities. If you are on a prescribed drug that may affect your movement please let us know.